Are you in the U.S?

Yes, we are in the United States. In Steilacoom, Washington to be exact. Steilacoom is a small town on the Puget Sound about 30 miles south of Seattle. I am a native English speaker and I am glad to get on a phone or video call to support great communication and the comfort level of our clients.


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I’m on the East Coast, can you help me?

Yes, no problem at all. We can use email, phone and video conferencing to communicate at the times that are convenient to you.


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I’m in Canada, can you help me?

Sure. Two caveats: I don’t speak French and we bill in US Dollars. But I love my Canadian clients and have had no issues providing service to our northern neighbors.


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What is your hourly rate?

$40 to $75 US, depending on the type of work. But what you are really asking is; how much will my project cost? We would much rather quote the cost of our project, rather than work hourly. That way you know exactly what you are going to pay–the price will not change unless the scope of work changes.


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Do you accept checks for payment?

We prefer not to. We use PayPal because PayPal offers great protection for both the customer and the vendor. You can use your checking account debit card to pay through Paypal, if you like. If you really must use a check, your order will not be released until 10 days after your check is received. Sorry, we’ve been burned by checks.


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Do you accept credit cards?

Yes, we invoice and process payments through PayPal. You can pay your PayPal invoice using your own PayPal account or with a credit card.


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Do you offer payment plans?

Absolutely. We are all about helping small businesses and non-profits establish a quality online presence. You can get a basic website, including hosting, for as little at $40 per month. We can also tailor our work to fit your overall budget. Just ask!


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Can we meet in person?

If you are local to Tacoma or Olympia, Washington, I would be glad to meet with you at convenient location. I can also set up a video call for clients living anywhere in North America.


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Do you guarantee your work?

For projects $600 and under, you don’t pay until you are fully satisfied. For larger projects, we do request one half payment up front. If you really don’t like our work, and we can’t get to a place you where you are completely satisfied, we will refund your money. Any work completed remains the property of 4siteSolutions. Pass-through costs, like domain names and hosting cannot be refunded.

To date, no one has ever asked for a refund.


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